• (973) 671-3010
  • info@VetSourceUSA.com

Managed Services Overview

VetSource USA provides high quality, productive, reliable, flexible and cost-effective IT Managed Solutions. Our Managed Services have been utilized by our Fortune 100, Mid-Market and SMB clientele. Our strategy is to service all clients, regardless of size with the same service levels as demanded by a Fortune 100 company at significant cost savings.

Access to VetSource USA pool of Experienced, Certified Subject Matter Experts

Quality solutions, professionally delivered in a Cost Effective manner

Flexible, Customer Service orientated Organization

Best Practices: Assessment and Recommendations
Requirements Analysis, Architecture, Design, Build and Maintenance Services

Proven Technical Implementation and Project Management Methodologies

Enable clients to focus on core business initiatives

Numerous Successful Solutions and Satisfied Clients

Benefits

Flexibility for Company growth or downsizing requirements

Trained staff in focus technologies

Lower and more predictable costs

Reduced administration overhead

Reduced requirements on support professionals

Best of breed technologies based on non-vendor specific implementations

Economies-of-scale in that we provide street wide best practices in our recommendations

Predictable, business-focused IT services

Optimize operations

Manage risk

Deliver measurable value

Reduce overall cost without reducing quality of services

Managed Services

Help Desk Services

1. Level 1, 2, 3

2. Web-based Help Desk System

3. Knowledge Base

4. Inventory Management

5. Product Catalogp>

6. Self-Service Portal

7. SLA Management

8. Software License Tracking

9. Contract Management

10. Remote Desktop Management

NOC Services

1. Remote Monitoring, Management and Maintenance

2. Monitoring (e.g. CPU, disk space, availability)

2.1. Network Monitoring

2.2. Bandwidth Monitoring

2.3. Application Monitoring

2.4. Wireless Monitoring

2.5. Syslog Monitoring

3. Analysis

3.1. Network Troubleshooting

3.2. Firewall Log Analysis

4. Management of all Network devices (routers, switches, firewalls) and Security

4.1. Windows Desktop Management

4.2. Storage Network Management

4.3. Application Performance Management Solution

4.4. Network Configuration Management

4.5. Patch Management

Data Center Services

1. Data Center Hosting

1.1. Flexible hosting solutions with one of VetSource USA’s Tier 1 or Tier 2 providers.

2. Data Center Design, Build, Consolidation and Relocation

2.1. Assessment / Discovery, design, planning, implementation and testing

3. Onsite (client and/or VetSource USA staff), Offsite / Near Shore, Offshore

4. Tape and Backup Management

5. Management and Maintenance

6. Disaster Recovery/Business Continuation

6.1. Utilizing VetSource USA’s experienced staff to assess, design, plan, implement and manage Disaster Recovery and Business Continuation

7. Audit and Assessments

7.1. Complete review of all technology, facilities, staffing, communications and processing of all business requirements

Quality Assurance Servicess

1. Web-based Testing

2. Manual Testing

3. Automated Testing of both

4. Test Script Generation

5. Integration Testing

6. End-to-End Testing

7. hite Box Testing

8. Black Box Testing

Managed Services Offerings
Sample Functions & Responsibilities Management Services

Daily operational support incl. Problem escalation (24 x 7 x 365)

Service Desk Management

Incident Management

Problem Management

Knowledge base creation / maintenance

Configuration Management

Change Management

Monitoring (up/down status and operational / batch jobs)

Release Management

Service Level Management

Financial Management

Reporting Key Statistics (Server Outage, Disk Space, Backups, Network Performance)

Capacity Management

Service Continuity Management

Availability Management

Ongoing support for Disaster Recovery testing and DR Plan maintenance

Contract Management

Project Management

License Management